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All sales are final.  However, Heflin and Thrall Language Publications, Inc. guarantees that our products are free from manufacturing defects. We will replace any item to be found otherwise. If you receive a defective product, you must contact us immediately at the e-mail address below.  Such replacement issues must be addressed within 30 days of the date the product is ordered, with proof of purchase required.

E-MAIL:
support@language-publications.com

PHONE:
(903) 586-2445

SECURITY
We employ 128-bit encryption for all transmissions. This means that the sensitive information, such as personal and credit card numbers, can not be seen by anyone other than the receiver.

We use an Address Verification System (AVS) that helps to protect us and our customers from credit card fraud.  When a customer places an order, the information is passed on to our payment gateway (Authorize.net), which forwards the information to the card-issuing bank.  The bank returns an AVS code based on the billing information provided by the customer online and the billing information on file for the credit card.  Based on that code, the transaction is accepted or rejected. 

Your card will be rejected for the following reasons:

  1. Some piece of information does not match the billing information on file for the credit card.  That is why it is important to check carefully for any errors in spelling, street address, zip code, telephone number, etc.

  2. You entered your shipping address as the billing address.  If your billing and shipping addresses are different, the billing address must be the address on file with your credit card company.

  3. The bank that issues your credit card does not participate in the Address Verification System.  Many international countries do not yet support AVS and customers from those countries will not be able to use a credit card for payment. 

If you run into problems, please check with the card-issuing bank to determine if there is a problem with the card.

SHIPPING
All shipping is measured in business days (Monday-Friday).  We do not ship or deliver on weekends or holidays.  All orders placed before 5 P.M. CST Monday through Thursday will be shipped the following business day. All orders placed on Friday, Saturday, or Sunday will be shipped out the following business day.

Domestic orders will be shipped via USPS Priority Mail.  International orders must be shipped via Airmail Parcel Post.  Please use a physical address instead of a P.O. Box, if at all possible. 

Orders received by mail will take longer to process.

The content, images, text and other components of this website may not be used by any other party and are protected by copyright, as are all materials sold by Heflin and Thrall Language Publications, Inc. Thank you.